Refund Policy

We have a no-questions-asked returns policy within seven days , which means you have the right to initiate a no-questions-asked return within seven days of receiving the goods, but you will be responsible for the shipping fee incurred.

To be eligible for a return, your product must be in the same condition as you received it, unused, with tags intact and in the original packaging. You will also need your receipt or proof of purchase.

If there is a free gift in your order and you want to return it, you must also return the free gift and bear the return shipping fee.

If the package is rejected or returned due to unsuccessful delivery attempts, you will be responsible for the shipping fee.

To initiate a return, you can contact us at service@babyapu.com .

If your return is accepted, we will send you an email with instructions on how and where to send the package. Products sent back without first requesting a return will not be accepted. You can always contact us for any return related questions at service@babyapu.com .

Damages and problems

Please inspect your order upon receipt and contact us immediately if the product is faulty, damaged or if you have received the wrong product so that we can assess the problem and rectify it.

Exceptions / non-returnable products

Certain types of products cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific product.

Unfortunately, we cannot accept returns on promotional items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product.

European Union 14-day withdrawal period

Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days, without any reason and without a justification. As mentioned above, your product must be in the same condition as you received it, unused, with tags intact and in the original packaging. You will also need your receipt or proof of purchase.

Refunds _ _

We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will automatically receive your refund to your original payment method within 10 business days. Please note that it may take some time for your bank or card company to process and record your refund.

If more than 15 business days have passed since your return was approved, please contact us at service@babyapu.com .